![]() Any amount of time that we spend maintaining internal tools is an opportunity cost lost.” “The value that our company provides is by making features, making our product more stable, and innovating. You don’t see leaders in the SaaS industry using on-premise solutions,” David says. “We wanted to position ourselves as a leader in the industry. They knew even then that migrating to the cloud was their eventual goal – it was just a matter of timing. In 2019, the company upgraded to Atlassian Data Center to offload some of the operational headaches of maintaining on-premise tools and take advantage of a more modern experience. Plug-ins were complicated to manage, ongoing updates had to be manually implemented, and capacity was dwindling as Lucid grew. Over time, cloud technology grew stronger and became the industry standard, while server-based tools got more expensive and difficult to maintain. Using Atlassian on premise met their needs at the time, but they were always looking ahead and exploring ways to optimize their environment.Ī “perfect storm” precipitates a quick move to cloud While many businesses “set it and forget it” when they add new technology solutions, Lucid’s mission is to help their customers see and build the future – and they take the same approach with their own company. They turned to Confluence for documentation and roadmapping, runbooks, call logs, reporting, and more. Jira Software became their go-to tool for prioritizing and completing epics, stories, and development tasks. That's where Jira and Confluence came in.”ĭavid’s team implemented on-premise deployments of Jira Software and Confluence – Atlassian’s most popular deployment method at the time – which the entire company quickly adopted. ![]() “Once we had grown beyond a handful of people, we needed a more consistent way to store information. Their small team relied on Google Docs for knowledge sharing and Mantis for ticketing, but as the company grew, VP of Infrastructure and IT David Torgerson says those tools “quickly fell over.” “It was impossible to find anything,” he recalls. When Lucid was founded in 2010, cloud technology was still in its infancy. Think executives gathering on a virtual whiteboard to brainstorm a new strategic plan, or a DevOps team collaborating on the visual design for a new cloud architecture. ![]() Instead of relying on an endless flow of text to get a point across, colleagues can work in a shared canvas from anywhere in the world to visualize just about anything. Lucid’s Visual Collaboration Suite (which includes products Lucidchart, Lucidspark, and Lucidscale) caters to modern ways of working and collaborating. Seeing and building the future for their customers and company Here’s how they navigated the transition to Atlassian Cloud, along with their top tips for small and mid-size businesses embarking on their own migration journey. Today, employees are saving time and worrying less, which fosters a happier work environment and, in turn, happier customers.Īlong the way, Lucid achieved big wins and learned important lessons. In close collaboration, the partners made strategic tradeoffs to move quickly, transforming the company’s Atlassian products into a high-performing, scalable cloud system that supercharged Lucid’s efficiency and effectiveness. Within 30 days, Lucid and Oxalis completed what would normally be a three- to six-month migration. To solidify themselves as SaaS leaders, use their product on the cloud (the same way their customers do), and deliver the fast, secure experience employees were craving, Lucid engaged Solution Partner Oxalis to migrate in record time. In 2021, all signs indicated the time was right. The team had used on-premise deployments of Jira Software and Confluence in their daily work for years, and regularly assessed whether – and when – they should move to the cloud. Lucid’s migration to Atlassian Cloud was a win on both fronts. While the team behind Lucid Software, the leading provider of visual collaboration software, agrees with this mantra wholeheartedly, their approach to achieving it is a bit out of the box: They believe customer happiness is built on employee happiness, so they invest heavily in internal improvements in addition to external. As modern professionals, we hear over and over that the customer is king, and that organizations’ focus should be on making their lives better.
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